I provide support to small- and medium-sized enterprises, small office/home office clients, and individuals covering all aspects of technology - computer networking, desktop and laptop computer repair, backup and disaster recovery, etc. My primary business location is in the Shoals region of Northwest Alabama, but I can provide support remotely to clients worldwide.
I offer a number of products direct to my customers that I have chosen as best-of-breed solutions. Whenever possible, my clients can purchase these items through me at prices that are comparable to or below their retail pricing.
In the interest of full disclosure, I am the Director of Support Services for MSPSN, an organization that provides outsourced support to IT consulting firms worldwide, but primarily in the United States, that also provide similar services to the ones I provide to my direct clients. My position at MSPSN provides me with some flexibility in responding to support requests, but it is the primary source of my income, and my responsibilities there generally take precedence over my support to direct clients. In all cases, I do not provide any support in direct competition to one of MSPSN's partner organizations.
